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VENDOR

Any of your devices can be upgraded by Smart Protect service. The customer can apply for Buy Back Service on demand. We will provide replacement for the device in any condition.
SUBSCRIPTION DURATION
  • 90 days
  • 180 days
  • 366 days
PAYMENT METHODS Payment for the service is included/added to the cost of the device purchased by the customer.
SERVICE SALES CHANNELS
  • Package solution/bundle of products. Optionally customer can purchase a device with Smart Protect included
  • Marketing campaign: Smart Protect + a gift from the Vendor. Vendor could cover cost of Smart Protect service for some models to promote them.
REPLACEMENT PROCEDURE.

Customers can apply for a device replacement at any time during the subscription period. We will provide replacement for the device in any condition. It might be fully in working order or can have any of the following damages:

  • Problem not covered by manufacturer warranty
  • Electrical damage
  • Physical damage
  • Liquid damage
  • Fire damage
  • Device upgrade
GIFT CARD OPTIONS

Once a customer applies for the SPX Shield Service he/she will receive a gift card (on our expense) in exchange for their device, worth 50% of the market value of the device. The customer will be able to use the gift card to purchase a new device immediately, and the value of the gift card does not depend on the condition of the device.

We can provide our partner with several options for the implementation of the SPX Shield Service:

  • We can issue your gift cards. In this case, the buyer will be able to use the gift card to purchase a new device from your brand or purchase the same model of device. This means that the customer guaranteed to bring additional profit.
  • We can issue gift cards to popular Internet Stores/Marketplaces. In this case, the customer can use the gift card to purchase a new device.
  • We can issue a gift card to a large offline chain. In this case, the customer can purchase phone from this chain offline.
BUY BACK PROCESS USING LOGISTIC COMPANY
  1. Customer registers the claim via call centre, email or chat
  2. Customer sends the device to Smart Protect office via post at our expense
  3. Our employees check the device within one hour of receipt
  4. We dispatches a gift card to customer via email, SMS or post
CUSTOMER BENEFITS
  • THE VALUE OF THE GIFT CARD IS KNOWN IN ADVANCE and does not depend on the condition of the device.
  • Gift card for 50% with which customer can buy a NEW DEVICE of their choice
  • There is NO BUREAUCRACY - all customers need to do is to contact us and we will solve their problems.
  • TIME SAVING: Replacement a customer's device for a gift card takes 15 minutes or less.
  • Increasing LOYALTY to your brand