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RETAIL

Any customer of your retail store will be given the opportunity to purchase the SPX Shield service, giving them peace of mind that their device is fully protected. The customer can purchase service while device buying. The SPX Shield Service will be linked to this exact device.
SPX Shield SERVICE DURATION
  • 180 days
  • 360 days
PAYMENT METHODS
  • Cash
  • Payment by card
  • Credit
  • Installment plan
SERVICE SALES CHANNELS
  • Stand-alone product (offline sales). The product can be sold as an add on when the customer purchases any electronic device in your store
  • Bundle of products. The service can be bundled with any other services or products such as: cases, glass or phone protector
  • Online store. Pop-up window with the offer of services when shopping online.
REPLACEMENT PROCEDURE.

Customers can apply for a phone replacement at any time during the contract period. We will provide replacement for the device in any condition. It might be fully in working order or can have any of the following damages:

  • Problem not covered by manufacturer warranty
  • Electrical damage
  • Physical damage
  • Liquid damage
  • Fire damage
  • Device upgrade
GIFT CARD OPTIONS

Once a customer applies for the SPX Shield Service he/she will receive a gift card (on our expense) in exchange for their device, worth:

  • Problem not covered by manufacturer warranty
  • 70% of the device price indicated in the receipt if applies during 1 -180 days during contract
  • 50% of the device indicated in the receipt if applies during 180 days during contract

The customer will be able to use the gift card to purchase a new device immediately, and the value of the gift card does not depend on the condition of the device.

BUY BACK PROCESS USING THE RETAIL STORES
  1. Customer comes to the store with the device to use the SPX Shield Service
  2. The store employee sends the validation requests to Smart Protect
  3. Smart Protect staff check validity within 15 minutes
  4. Customer instantly receives a gift card and makes a new purchase in the store
BUY BACK PROCESS USING LOGISTIC COMPANY
  1. Customer registers the claim via call centre, email or chat
  2. Customer sends the device to Smart Protect office via post at our expense
  3. Our employees check the device within one hour of receipt
  4. We dispatches a gift card to customer via email, SMS or post
CUSTOMER BENEFITS
  • THE VALUE OF THE GIFT CARD IS KNOWN IN ADVANCE and does not depend on the condition of the device.
  • Gift card for 50% or 70% with which customer can buy a NEW DEVICE of their choice
  • There is NO BUREAUCRACY all customers need to do is to contact us and we will solve their problems.
  • TIME SAVING: Replacement a customer's device for a gift card takes 15 minutes or less.